General conditions

1. Preamble

These general conditions apply to all furnished tourist accommodation put online by Nova Conciergerie. The premises are rented exclusively for residential use as a seasonal tourist residence with additional tourist services and cannot be used for any other purpose. By contracting online, the Customer declares to accept the following general conditions. The contractual information is presented in French and will be subject to confirmation including this contractual information at the time of the online purchasing procedure and by the provision of a seasonal furnished tourist rental contract.

Nova Conciergerie reserves the right to cancel any order from a Customer with whom there is a previous payment or occupancy dispute, a doubt as to his solvency, his honesty, his identity, his right to use the proposed means of payment , the potential for behavior that risks disturbing other occupants or carrying out an illegal activity on the premises, without the latter being able to claim any compensation on any grounds whatsoever. Validation by the Customer of his order constitutes acceptance of these general conditions fully and without reservation. The data recorded by La Nova Conciergerie on the site constitutes proof of all transactions passed between it and its Customers. The data recorded by the payment system constitutes proof of financial transactions.

2. Price

Nova Conciergerie reserves the right to modify its prices at any time. Stays are all billed based on the current rates announced online at the time the reservation is made.Prices are inclusive of all taxes and are expressed in Euros. They are per accommodation and per night, unless otherwise indicated. They do not include – unless otherwise indicated – tourist tax, or optional additional services. Our product offers and prices are valid as long as they are visible on the site.

3. Reservation and payment

Online payment is secure. Payment for your reservations is made by credit card directly on www.novaconciergerie.com

Payments by credit card are accepted and are made through our partner Stripe.

A deposit of 30% will be taken upon booking.

The balance must be received no later than 30 (thirty) days before the start date of the stay.

If the customer wishes to pay for their stay by another means of payment (check, transfer, or other bank card) or according to other methods (payment of deposit in the event of a long-term or group stay, very affordable reservation). 'advance), he must inform the reservation manager directly via the contact form or by email so that other conditions can be agreed. In this case, no reservation will be effective before receipt of the agreed payment. Communication of these elements will be done by email.

4. Tourist tax

Tourist tax is included in the rates and will be paid at the time of booking. Its amount is set by the municipality where the buildings are located which Nova Conciergerie manages. Nova Conciergerie is responsible for collecting the tax from the Customer in order to remit it to the rightful person.

5. Deposits

A deposit is required for all reservations.

The deposit is collected by Nova Conciergerie.

The collection is done in partnership with Swikly;a link will be sent to you so that you provide a bank imprint. No amount will be debited nor will any pre-authorization that could impact your spending limit be carried out.

Nova Conciergerie will manage disputes concerning any damage or compensation to take place following the stay.

Nova Conciergerie takes care of the processing of deposits as well as the management of damage and compensation. The concierge service can be reached by email at contact@novaconciergerie.com .

The deposit will be released within one month following the Client's departure after it has been established that no damage, breakage, disappearance of objects, or damage requiring repair work has been committed by the Client. The customer will be held responsible for any broken or damaged items and damage that may be caused to the facilities during the duration of their stay.

6. Inventories & inventory

The inventory, inventory of the accommodation is available to the customer in the welcome booklet present in the accommodation. The customer must report within 4 hours of arrival any anomalies or damage not identified in the inventory. After this period, any damage or anomalies may be the responsibility of the customer if they have not been reported. The customer must check the condition of the accommodation upon arrival. In the event that no return is sent to Nova Conciergerie concerning the equipment and the condition of the accommodation, the inventory and inventory are stipulated to be compliant.

When the customer leaves, Nova Conciergerie will carry out an inventory, any damage or anomalies noted will be transmitted by photo as well as the invoice corresponding to the compensation due.

In the case of a departure during which the customer is not assisted by a Nova Conciergerie employee for his departure.The inventory is therefore carried out after the client's departure and cannot be called into question.

The furnished accommodations are fully equipped with crockery, cutlery, bedding and household appliances. It is expressly forbidden to use the beds without the sheets.

7. Modifications of the general and specific conditions by Nova Conciergerie

In the event that, before the start of use of the premises, Nova Conciergerie finds itself forced to make a substantial modification to one of the elements of the contract, the Client may either terminate their contract and obtain without penalty the immediate reimbursement of the sums paid, or accept the modification proposed by Nova Conciergerie without claiming any compensation. An amendment to the contract will then be sent to the Customer at the email address indicated by the latter and will be subject to the same initial reservation procedure.

8. Changes to the reservation conditions by the Customer

If the Customer wishes to make changes to their reservation, once confirmed, Nova Conciergerie will do its best to satisfy them. However, in the event that this proves impossible, the Customer may request the cancellation of the original reservation which will be subject to the cancellation conditions set out in article 9. In the event that illegal activities or neighborhood disturbances are observed, Nova Conciergerie reserves the right to cancel the stay purely and simply, without compensation. In this specific case, no refund of the sums paid will be made by Nova Conciergeri. Any recourse must then be made to the headquarters or before the competent courts (art. 15).

9. Cancellation conditions

In the event of cancellation by the Customer, whatever the cause, it must be notified to Nova Conciergerie or to the reservation platform in writing (AR mail or email).

The cancellation conditions are those specified in the price that the Customer reserves on the site and of which he has read beforehand.

For all reservations made through an online reservation platform, the terms and conditions applied will be those that the customer has accepted on the site concerned.

If your arrival is delayed after the scheduled arrival date or if you depart earlier than the scheduled departure date, no refunds or changes can be made to your original booking confirmation under any circumstances. We strongly recommend that you take out adequate holiday cancellation insurance.

Nova Conciergerie reserves the right to cancel a reservation following an online reservation for a reason other than those indicated in the preamble. In this case the Customer's card will be recredited without delay.

10. Access to the residence

Where possible, a person representing Nova Conciergerie takes care of welcoming customers in person.

In the event that this presence is not possible, the customer will be informed of the terms of access to the accommodation no later than 24 hours before arrival.

The accommodation is made available to the Client from 4 p.m. and 8 p.m. on the first day of the stay. On the day of departure, accommodation must be vacated by 10 a.m. at the latest.

11. Accommodations

The maximum number of beds for each rental is systematically specified in the description. Under no circumstances may the premises be occupied by a number greater than that indicated in this contract.

12. Household linens

Unless otherwise indicated, our rentals are provided without household linen or bath linen.

The customer has the option of booking these services directly on the website www.novaconciergerie.com when booking or subsequently by email to the following address: contact@novaconciergerie.com

3. Departure from accommodation and instructions to follow

When you leave the accommodation, the following instructions must be respected:

o Dishes cleaned and put away

o Empty bins: for apartments the bins must be thrown into the residence's bins, for houses the household waste collection bins must be emptied as well as the indoor bins.

o Barbecues: barbecues must be returned clean and usable for the next customers. – Turn off lights, air conditioners and air fans

o Close all doors, windows, and shutters

o The accommodation key must be returned to a Nova Conciergerie employee or placed in the secure box provided for this purpose.

In the event of non-compliance with these instructions, a supplement may be charged and withheld from the deposit.

14. Intellectual property

All content appearing on the Site is protected by copyright and database rights.Any partial or total reproduction of the Site, including any copy of texts, visual elements or designs, is prohibited.

15. Liability

Nova Conciergerie cannot be held liable in the event of damage or theft of personal effects either in the accommodation or in any common areas.

Nova Conciergerie cannot be held responsible for fortuitous cases of force majeure or nuisance disrupting, interrupting or preventing the stay. Nova Conciergerie cannot be held responsible for any accident occurring during the stay, or any alteration of the stay linked to weather conditions or external equipment such as swimming pools, jacuzzi, garden, air conditioners, wifi. The rental equipment is made available to travelers; an incident on its equipment cannot be the subject of a commercial gesture or reimbursement.

16. Complaints

Any possible complaint during the stay must be reported immediately by the Customer to the reservation manager in order to resolve the problem as quickly as possible. If the problem encountered cannot be resolved immediately, the Customer should send a detailed complaint in writing as quickly as possible to allow the reservation manager to offer a solution. The Client will not be able to claim any compensation in the event of urgent repairs having to be carried out during his stay in the accommodation.

17. Non-compliance with instructions, posted regulations and additional charges

o Noise pollution: Noise pollution and nighttime noise are strictly prohibited from 10:00 p.m. In the event of non-compliance with this condition: costs will be deducted from the deposit (€400.00). The suspension of the stay can also be made by simple request from the Nova Conciergerie agency or public order and this without reimbursement of the stay;

o Garbage collection:indoor trash cans and outdoor trash cans must be completely emptied upon departure. In the event that this is not carried out, a supplement of €40.00 will be charged on the bank imprint (deposit) linked to the restoration costs;

o Crockery & Kitchen utensils: The equipment must be cleaned and stored upon departure of the traveler; otherwise, a supplement of €40.00 will be charged on the bank imprint (deposit) linked to the restoration costs;

o Fridges & Freezers: The equipment must be completely emptied; otherwise, a supplement of €80.00 will be charged on the bank imprint (deposit) linked to the repair costs;

o Barbecue: the latter must be completely cleaned and not contain coal in its tank; otherwise, a supplement of €80.00 will be charged on the bank imprint (deposit) linked to the restoration costs.

o Keys: keys must be returned at the end of the stay.Otherwise, a supplement of €120.00 will be charged on the bank imprint (deposit) linked to the lock change costs.

18. Competent jurisdiction

The parties expressly grant jurisdiction to the Tribunal de Grande Instance of La Roche sur Yon.

19. Consumer information

The tenant is informed that he can object to the use of his telephone contact details for commercial prospecting purposes by registering on the list opposing telephone canvassing on the bloctel.gouv.fr website or by mail. at the address: Worldline - Service Bloctel - CS 61311 - 41013 BLOIS CEDEX

In the event of a dispute, the tenant is finally informed that he must send a written complaint to Nova Conciergerie by post to the following address 14, rue Louis Fortineau – 85270 Saint Hilaire de Riez or by email to contact@novaconciergerie.com.If the response to his complaint does not satisfy him or in the absence of a response within 30 days, the tenant may contact the competent consumer mediator registered on the list of mediators approved by the Evaluation and Control Commission. of mediation.

Name of mediator:

Société de Médiation Professionnelle

Postal address of the mediator:

24, rue Albert de Mun - 33000 BORDEAUX

Mediator’s website:

https://www.mediateur-consommation-smp.fr/

 

Nova Conciergerie

14 rue Louis Fortineau

85270 Saint Hilaire de Riez

Siret 92091318300017

Professional card number CPI 8501 2022 000 000 043 issued by the CCI of Vendée and valid until 12/15/2022